I have a 2019 Toyota Tacoma SR and my order # is 1603250059. I have installed C12 model# TYTM16230602C12 and I had to use the larger of the Power cords that contain multiple camera connections (possibly for the 360 cameras). I used one of the camera connections and plugged the vehicle camera interface and the C12 interface on the same line. Everything works except that when the backup camera comes on I see the vehicle animation on the left side and the guidelines that work when I turn the steering wheel left or right, but there is no picture for the backup camera. The picture is all black. Should I try another one of the camera connections?
Hi,As discussed in our email, if you have a photo showing the wiring harness connections, please send it to us.
Based on our previous after-sales cases, this is usually not a major issue, so please don’t worry. We’ll help you check it and find a solution.
Hello,
I believe this is my problem. I don’t seem to have a cable coming from the vehicle that would fit the white connector on either backup camera harness. As you can see in the photos, all the cables coming from the vehicle have been matched up and connected to all connectors on the large power cord.
As I stated in my previous email, I don’t seem to have a cable coming from the vehicle that would fit the white connector on either backup camera harness. The yellow RCA camera plug on the large main power harness is connected to the reverse camera harness but the white connector on the main power harness has nothing to connect to! As you can see in the photos, all the cables coming from the vehicle has been matched up and connected to all connectors on the large power cord.
The two white connectors on the end of the two backup camera RCA connectors on the large main power harness of the C12 unit do not fit any of the wire connectors coming from my 2019 Toyota Tacoma.
Some of the wiring is blocked by the connectors, so I’m unable to see more details. However, please use this photo as a reference.
Your white connector is already connected. I don’t mean the largest connector, but the smaller one with approximately 24 pins.
This connector should have a yellow RCA cable attached to it. Could you please check whether you can find this yellow RCA cable?
Thank you!
Success! Everything is now working!! Thanks.
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